Public Service Electric & Gas

The Opportunity – Public Service Electric and Gas Company (PSE&G) is the 10th largest utility in the nation, delivering electricity and gas to more than 3.9 million customers. PSE&G receives an average of 56,000 mail payments per day, and on peak days, over 100,000 payments. Process tracking was limited and physical tracking of payments was non-existent, which meant there was no way to quickly monitor progress during the day and no way to spot developing issues before they became serious.

The Solution – Implementation of the industry-leading MavBridge™ Productivity Suite with Smart Track™ provided all the tools necessary for monitoring operator productivity, machine performance, and end-to-end tracking of every payment received and processed. Especially critical was the Smart Track™ module, which monitors the precise physical location of every check.  This is essential for Check 21 where checks must be held in storage for a fixed period before they are destroyed.  Smart Track™ ensures that every check is accounted for and is shredded on time.

The Results – The results were beyond PSE&G’s expectations. They achieved their goal of processing, posting, and depositing 100% of incoming payments each day regardless of the volume. And for the first time, with only a few clicks, PSE&G has the ability to monitor every step along the way, checking throughput, tracking trends, monitoring operators, and reporting on the entire process - all with significantly reduced costs.

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