ACS

The Opportunity – ACS is a $6 billion FORTUNE 500 company and global leader in business process and information technology services with over 60,000 professionals supporting thousands of multinational corporations and government agencies in over 100 countries. NJ FamilyCare, a program administered by ACS, provides affordable healthcare for children living in New Jersey. The program requires the scanning and processing of applications and various other documents.  The original process was labor-intensive, requiring 31 FTEs and a number of controls to ensure high levels of quality were maintained.

The Solution – Working closely with ACS and utilizing its expertise in document imaging and processing, MAVRO integrated an OPEX AS3690 scanner and several modules from its MavBridge™ Solution Suite.  Along with processing documents scanned on the OPEX scanner, MavBridge™ was configured to automatically import incoming faxes and to deliver the documents and essential metadata to ACS’s FileNet system.  To ensure system-wide quality and to monitor throughput, Mavro’s Dashboard was configured to provide Real-Time Status and Statistics Reporting.

The Results – The improvement in productivity was remarkable.  FTE count dropped by more than 65%, from 31 FTEs to 10 FTEs, resulting in savings of over $40,000 per month or $480,000 per year.  Document images and data became available much earlier in the processing day - four hours earlier, in fact.  What wasn’t on anyone’s radar was the significant increase in job satisfaction experienced by ACS workers as well as the increased satisfaction of NJ FamilyCare’s customers.

Read the full story …